What should I do if I think my Debit Card has been lost or stolen?
Call us immediately at 712.328.9715 so we can disable the card. If it is after banking hours, call Shazam at 800.383.8000 and they will disable the card.
Why can’t I access my accounts using the Online Banking or Phone Banking system?
If you’re already enrolled and have used the system before, you are either locked out because you haven’t used the system for more than 60 days, or you’ve had too many unsuccessful login attempts. Your login probably needs to be unlocked.
How can I get my Online Banking password or Phone Banking PIN unlocked?
Call us at 712.328.9715 and we’ll unlock it for you.
I’ve had my online banking password unlocked, why can I still not get in?
You may have forgotten the asterisk as part of your Login ID, or you may have your CAPS LOCK on. Your password IS case sensitive.
How can I get a new Online Banking password if I’ve forgotten mine?
Go to the Sign On page, enter your Login ID and click Submit. Click on the “Forgot your Password?” link just below where you would normally enter your password. You will be asked one of the security questions you previously set up and when answered correctly, a new temporary password will be sent to your e-mail address on record. If you have any problems, you can call us at 712.328.9715.
Should I notify you if I will be traveling outside the United States?
Yes, if you will be using your debit card outside the US, it will be helpful for us to know where you are traveling in case there is a question on foreign debit card transactions.